Arburg relies on its own service technicians worldwide because they have detailed knowledge of the entire product portfolio and are strongly networked with one another. Around 40 leading service experts from the company convened for the international service meeting at the Lossburg headquarters on 19 and 20 June 2018 in order to find out about the latest innovations and to exchange experiences.
Welcoming the delegates, Managing Director Sales Gerhard Böhm emphasised the importance of service: “Every time a service technician makes a local visit, in addition to offering top-class technology, Arburg also gets the opportunity to impress its customers.” He explained that customers around the world very much appreciate personal contact with the service technicians and their expertise. Added to this are the high availability and rapid provision of spare parts. The Arburg brand promise “Wir sind da.” is therefore demonstrated on a daily basis by the employees in service.
During the course of the international service meeting, participants were offered a comprehensive overview of innovations and further developments in the product and service portfolio. As the subject of digitalisation is gaining increasing importance in all areas, a look into the future was also made from the point of view of IT. For example, the potentials of cloud solutions as well as virtual and augmented reality (AR, VR) in the service sector were presented.
Perfectly equipped for the future
After two days concentrating on the transfer of knowledge and the intensive exchange of experience, the leading service experts will now pass on their newly acquired expertise to their employees in the respective countries. The Arburg service technicians around the world are already prepared for the demands of the future, enabling them to serve their customers locally in the accustomed first-class and competent manner.
A German family-owned company, Arburg is one of the leading global manufacturers of plastic processing machines. The product portfolio encompasses Allrounder injection moulding machines with clamping forces of between 125 and 6,500 kN, the Freeformer for industrial additive manufacturing and robotic systems, customer and industry-specific turnkey solutions and further peripheral equipment.
The company places the topic of production efficiency at the centre of all its activities, taking into account the entire value-added chain. The objective is to enable Arburg customers to manufacture their plastic products, whether as one-off parts or in high-volume production, with optimal quality and at minimum unit costs –
e.g. for the automotive and packaging industries, communication and entertainment electronics, medical technology and the white goods sector.
An international sales and service network ensures first-class customer support at the local level: Arburg is represented by fully owned organisations at 33 locations in 25 countries and by trading partners in more than 50 countries. The machines are produced exclusively at the parent company in Lossburg, Germany. Of a total of around 2,800 employees, about 2,300 work in Germany. About 500 further employees work in Arburg’s organisations around the world. In 2012, Arburg became one of the first companies to gain triple certifications: ISO 9001 (quality), ISO 14001 (environment) and ISO 50001 (energy).
Further information about Arburg can be found at www.arburg.com.